FQAs

  1. 1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
    No, you can also place an order as a guest. But, there are some perks if you havean account with us:
    Quick checkout process
    Easily view your order status and order history
    Receive updates detailing our new releases and special promotions
  2.  WHAT PAYMENT METHODS DO YOU ACCEPT?
    We accept all major credit cards (ViSA, Mastercard, Discover, AMEX) and PayPalpayments.
  3. HOW SECURE IS MY ONLINE ORDER?
    When purchasing online using your credit card, all of your information is enteredinto a SSl secure web page. Your information is then SSL-encrypted and sentdirectly to our credit card provider's network, where your card and transaction isauthorized and approved. Your credit card information is not stored on ourservers.
  4. ARE THERE ANY EXCHANGE RATES?                                                                          All of our transactions are based in us Dollars. lf your credit card is based inanother currency, your order total will be calculated in accordance with the dailyexchange rate of the date your card issuer processes the transaction.
  5. HOW DO I SET MY SHIPPING ADDRESS?
    Since our website and service are based on English, all the information that youtyped in is required to be English input method, including punctuations. lf certainletters of your address contain Non-English letters, you are advised to use thesimilar English ones instead. For example, you may change letter "? " to "c"
  6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
    Please be advised that your shipping address cannot be revised after the orderhas been processed or shipped. Kindly update your shipping address to yourresidential address instead of your vacational address as we do not know howlong the destination's customs department will have the package on hold
  7. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
    The delivery time is based on the shipping option that you have chosen. oncethe order has shipped, we will email your tracking number and tracking website.We are not responsible for delays caused by the customs department in yourcountry.
  8.  WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?
    If something is still missing, please contact us immediately atsupport@nexttopthetop.com.
    IF YOU STILL HAVE ANY QUESTION, PLEASE CONTACT US DIRECTLY AT EMAILSUPPORT@NEXTTOPTHETOP.COM.